Support and Maintenance Services

When you invest significant time and resources into your IT solutions, you can be sure that Advanced Systems Group (ASG) will be there to support you. Our close partner relationships ensure that our team will provide you with all the professional support and knowledge that's at the leading edge of the IT industry. Plus, with ASG as your service contract administrator, you not only keep all the benefits of working directly with your vendors, you also add a valuable set of services from ASG like pricing discounts, easy billing, problem resolution, and account management.

Discounts

When you purchase support through ASG, we apply all discounts and services granted by vendors, so you receive the same price structure offered directly from vendors. Plus, our elite team of maintenance sales executives can offer subject matter expertise regarding all possible and applicable discount opportunities. The ASG maintenance team will even negotiate for future discounts with representatives from the vendor companies.

Easy Billing

ASG offers easy billing options—including P.O. netting, in which ASG applies refund credits to new purchases.

Problem Resolution

ASG acts as your contract administrator, and we report any and all problems directly to our vendors' customer support organizations. ASG has a strong relationship with its partners, and communicates daily with our vendors to resolve end user issues. You'll also have additional resources from your dedicated team of support specialists.

Account Management

When vendor support levels include account manager services, ASG keeps these services intact when you purchase your contracts through ASG. All aspects of the direct relationship between our customers and vendors remain the same—ASG only augments these services.

ASG also offers:

  • On-site engineer support plans, full or part time
  • On-site spare parts plans
  • Total site management plans
  • Custom support plans

The dedicated ASG maintenance support team facilitates all the processes of pricing, entitlement, changes, and escalations to your contracts directly with our vendor partners. To learn more, contact our maintenance contracts group at maintenance@virtual.com.