IT Complexity Management - Three Lessons from the Trenches

Posted by Dustin Smith, Chief Technologist
March 4, 2015

Complexity is a term most frequently heard when explaining undesirable events or results. But what do we actually mean when we discuss complexity? Even though the term is widely used and has relevance in today’s data center, it’s difficult to define in a universally accepted way. But at the same time, it’s necessary to take a closer look at complexity in order to deduce possible next actions for an IT organization.

After two decades of dealing with complex issues and complexity management, we can summarize the top three lessons we’ve learned:

  1. A company has to periodically scrutinize its infrastructure and rid itself of unnecessary and costly platforms. If this step isn’t performed, the value proposition of the product or variant is sooner or later going to shrink. At the same time, the costs necessary to manage the complexity increase at an above average rate.
  2. It’s best to focus on major applications as a starting point and to involve key stakeholders on both the technology and business sides. Organizations will get a better success rate when key business and technology leaders create an enterprise-wide vision.
  3. Executive support and buy-in from technology and business sides are necessary. Selecting the right key team players plays a significant role in making a new initiative a success.

In nature, different strategies of simplification have always proved to be more successful. The purpose of simplification is to help with continuing effective decision making. Take a look at our Application Discovery and Mapping, or AppMap, service. It can be the first step towards wrangling in IT complexity.

About Dustin Smith Throughout his twenty-year career, Dustin Smith has specialized in designing enterprise architectural solutions. As the Chief Technologist, Dustin is responsible for the strategic direction of aligning the company’s growing consulting services with the client challenges he finds in the field, and he works closely with his regional architects to design new programs to address these issues.

Filed Under: IT

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