Advanced Systems Group (ASG) has partnered with Integrated Service Partners (ISP) to provide a single point of contact for consolidating and managing original equipment manufacturer (OEM) direct, OEM authorized, and select third party IT maintenance contracts.

ISP has established a network of hundreds of manufacturers and authorized third party maintenance organizations who have a proven track record of providing best-in-class service and maintenance. With ISP you receive:

• Global One-Stop-Shop for all IT service agreements
• Web-based Contract Administration Tool
• Web-based Asset Tracking Tool
• Web-based Call History Reporting for all hardware platforms
• Web-based Dispatch for all hardware platforms
• Web-based Request-A-Quote feature
• Web-based Supplies Request feature
• Web-based Equipment addition and deletion capability
• Renewal reminder service
• Access to Multiple OEM, OEM Authorized, and Select Third Party Maintenance Solutions
• A Dedicated ISP Customer Service Team

Service Offerings

Whatever level of service is dictated by the business needs, Integrated Service Partners will source the maintenance plan and partner(s) that best meet the requirements.  From 24/7 field response to depot service, users can chose the service and support solution that works best for them. ISP service offerings include:

• 24 × 7 × 365 online Dispatch Service
• On-site Next Business Day Response
• On-site Four Hour Response
• On-site 7 × 24 × 4
• Advanced Exchange Depot Service
• Various Depot Service Plans
• Custom Service Plans

To learn more, contact our Maintenance Contracts Group at maintenance@virtual.com.

Learn More

• How It Works
• Products & Services